Refund & Return Policy

Last Updated: April 2026

Return Eligibility

You may request a return within 7 days of confirmed delivery if the product is unused, unopened, and in its original sealed condition. For hygiene reasons, opened skincare products cannot be returned unless confirmed defective.

Damaged or Defective Items

Contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Refund Timeline

Approved refunds are processed within 1-2 business days, with bank refunds taking 5-10 business days depending on your payment method.

30-Day Satisfaction Guarantee

If you have used a product as directed for 30 days and are not satisfied with the results, contact our support team. We will assess your case and work toward a fair resolution.

Non-Returnable Items

Opened skincare products with broken hygiene seals
Products returned more than 7 days after delivery
Items showing evidence of use or customer-caused damage